Zoho Product · Australia
Zoho SalesIQ consulting & implementation
Live chat and visitor tracking on your website
Overview
Zoho SalesIQ adds live chat, chatbots, and visitor tracking to your website. We connect it to CRM so every chat conversation becomes a lead record with full context, not a disconnected transcript.
Key capabilities
- Live chat with routing rules and canned responses
- AI chatbots for FAQ handling and lead qualification
- Visitor tracking with page views and engagement scoring
- Proactive chat triggers based on visitor behaviour
- Integration with Zoho CRM for automatic lead creation
- Mobile app for agents to respond on the go
- Chat analytics and agent performance reporting
- Co-browsing and screen sharing for support
What we do with Zoho SalesIQ
- →Install and configure SalesIQ on your website
- →Build chatbot flows for common questions and lead capture
- →Set up CRM integration for automatic lead and contact creation
- →Configure routing rules based on page, time, and visitor data
- →Create proactive chat triggers for high-intent pages
- →Train support and sales teams on chat handling
Technical notes
For developers and technical evaluators
→ JavaScript embed code with customisation options
→ REST API for visitor data, chats, and operator management
→ Webhook events for chat initiated, missed, and completed
→ CRM integration via Deluge functions and native connectors
→ Chatbot builder with NLP and decision tree logic
→ UTM parameter tracking and campaign attribution
Ideal for
- •B2B websites wanting live chat lead capture
- •E-commerce sites needing pre-sale support
- •Businesses wanting visitor behaviour insights
- •Teams replacing standalone chat tools with CRM-connected chat
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Get started
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